The opportunity
About this role
Encompass Technology is hiring a Tier I Technical Support Specialist in Houston, TX. Pay is $20-$25 per hour, full time, Monday to Friday 8am to 5pm. You'll need an A plus Certification and an associate degree in IT or equivalent experience, and you'll spend your days resolving client tickets and installing PCs at client sites across the Houston metro..
Who You Are:
You are a natural problem solver who likes figuring out why something broke and fixing it fast.
You are a clear communicator who explains technical issues without the jargon and leaves clients happier than you found them.
You take pride in tight documentation, an organized day, and learning something new every week.
You bring 1-3 years of help desk/call center customer support experience, plus working knowledge of Office 365, Windows OS, and Windows Server.
You bring proficiency in Microsoft Office and Google Workspace, and experience with Apple and Android devices.
You bring a valid driver's license, current insurance, and the ability to pass a standard background check and drug test.
Who We Are:
Encompass Technology has served Greater Houston businesses for more than 20 years.
We deliver custom telecommunication cabling, from simple Ethernet access to coordinating 2,000 plus drops in a national call center.
Clients count on us to get the job done efficiently and on schedule.
What You Will Do Each Day:
Answer incoming service desk calls and emails, set ticket priority, and resolve Level 1 issues within 24 hours.
Troubleshoot software problems and document every step in the ticket system in real time.
Escalate tougher tickets to Level 2 techs with a warm hand-off.
Stage, install, and configure client PCs, transfer user data, and follow up to confirm everything works.
Drive to client sites around the Houston metro in your personal vehicle, with mileage reimbursed.
Respond to alerts from monitored antivirus and backup systems.
Why You'll Love Working Here:
Pay is $20-$25 per hour.
Full time, office and client-site based, Monday to Friday 8am to 5pm, with occasional after-hours or weekend work when client needs demand it.
Overtime eligible.
Mileage reimbursement for all client travel.
Training and professional development to earn and keep your credentials, with a path toward Level 2 work.
Next Steps:
If this sounds like your kind of work, apply for the Tier I Technical Support Specialist role today.
Meet the team
About Encompass Technology
From our inception, Encompass Technology’s goal has been to help make people’s jobs and lives easier through the use of technology, and for over 20 years we have remained focused on that objective. As the IT needs of our clients have grown and evolved over the past two decades, we have responded with state-of-the-art options. These solutions result in improved operational efficiency, streamlined workflows, strengthened security, and increased profits.
Equal opportunity employment
We value a diverse team and consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.