The opportunity
About this role
Joe Taylor Restoration is seeking a highly organized and detail-oriented Operations Administrative Assistant to support our fast-paced Operations team.
This role is responsible for managing administrative tasks, incoming calls and emails, new loss assignments, documentation, data entry, reports, and operational follow-up. The ideal candidate is dependable, responsive, organized, and comfortable managing multiple priorities in a high-volume environment.
Who We Are
Joe Taylor Restoration is a leading property restoration company in the Southeastern United States. We are committed to delivering an Unmatched Service Experience® and are guided by our core values:
Integrity Above All
Accountability
WOW Factor
Personal & Professional Growth
What You’ll Do
Manage incoming calls, emails, requests, and administrative tasks.
Answer and route calls and assist customers, vendors, insurance representatives, and internal team members.
Monitor inboxes and respond to or escalate time-sensitive requests.
Process and dispatch new losses, leads, assignments, and vendor program requests.
Maintain accurate project and customer information in CRM and other systems.
Review reports and files for accuracy, completeness, and required documentation.
Process and distribute initial, supplemental, and final reports.
Review files and billing-related documentation for completeness.
Run reports and work queues to identify missing information or items requiring follow-up.
Perform accurate, high-volume data entry.
Track outstanding tasks and follow through to completion.
Communicate effectively with Operations, Project Team Leaders, customers, carriers, and vendors.
Assist Operations leadership with administrative projects and other operational needs.
Qualifications
High school diploma or GED required.
2+ years of administrative, operations support, customer service, dispatch, or similar experience preferred.
Experience in restoration, construction, insurance, or another fast-paced service industry is a plus.
Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Proficiency with Microsoft Office/Microsoft 365.
Ability to learn and navigate multiple software systems.
Ability to manage multiple priorities and meet deadlines.
Strong follow-through and accountability.
Ability to work independently and as part of a team.
Work Environment
This is a fast-paced, high-volume Operations environment where priorities can change throughout the day. The ideal candidate is comfortable staying organized, managing competing priorities, and responding quickly to urgent requests.
Meet the team
About Joe Taylor Restoration
Joe Taylor Restoration helps families and businesses recover from water, fire, mold, and other unexpected property damage. Guided by integrity, compassion, and teamwork, we’re committed to delivering an Unmatched Service Experience® while restoring what matters most. Our people make the difference, and we invest in their growth so they can build meaningful, lasting careers.
Equal opportunity employment
We value a diverse team and consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.